Shipment on hold

Unfortunately, this matter is still not resolved.

A DHL consultant contacted me and explained what could possibly be causing the delay, which I appreciated. However, there has still been no movement on my parcel.

The consultant made me aware of an email sent from Dina Thubane, stating:
“The above shipment has been detained by State Vet, and an inspection fee of R310.00 is required before clearance can be granted.”

I paid the requested R310 inspection fee and forwarded the proof of payment back to Dina as requested.

Despite complying with everything required from my side, as of today there is still no movement or clear indication of when my parcel will be cleared and delivered.
At this point, I need a definite update on what is still holding the shipment, whether the State Vet inspection has been completed, and when I can realistically expect my parcel to be released and delivered.

The continued delay after payment and submission of proof of payment is extremely frustrating and disappointing.

Good day,

Could you please assist in resolving the issue with my parcel? It is still on hold. I was advised that I might see an update later yesterday or by this morning, but there has still been no movement.