1 reviews | Active since Feb 2016
Shipment not delivered in 14days
A parcel was couriered to DHL Male (Maldives) from a shipper in Johannesburg, POSTNET (Ridgeway) on Monday 24 February 2025. To date the parcel has not been received by the recipient in Male, Maldives. The shipper does not respond any e-mails and do not assist with resolving the matter.
On Saturday, 8 March 2025, DHL MV Clearance sent an e-mailing to the recipient requesting clarity and pictures of items and the recipient responded accordingly. On Monday,10 March 2025, DHL MV Clearance has sent the receipt the duty and clearance fees which was paid with immediate effect.
Today, 12 March 2025 both the recipient and I have tracked and traced the parcel on the DHL website, and it has not been updated since 2 March 2025.
Your urgent intervention and assistance are required.
Thank you for the prompt response. The waybill number is ***.
This morning the recipient received an email from Mariyam Yashna stating that a prescription letter must be provided for the Dr. Lee Pain Relief patches(6) and the Arnica Muscular Relief cooling gel of which these are over the counter purchases in South Africa, and she is refusing to advise why prescription letters is required.
Thank you for the prompt response. The waybill number is ***.
This morning the recipient received an email from Mariyam Yashna stating that a prescription letter must be provided for the Dr. Lee Pain Relief patches(6) and the Arnica Muscular Relief cooling gel of which these are over the counter purchases in South Africa, and she is refusing to advise why prescription letters is required.
Thank you for your response, the waybill is well received, and the matter is being looked into.
Kind Regards
Thank you for your response, the waybill is well received, and the matter is being looked into.
Kind Regards