WM
Will M
1 reviews | Active since Jun 2014
06 Feb 2025, 22:53
shipment ***: DHL from Dublin to Johannesburg was not delivered
I sent clothes and books for the kids weighing 6kg from the Republic of Ireland on the 19 October 2024, using DHL. On the 26th October 2024 i received an email with the subject AWB:*** that said: (As customs requirement you have to apply for an itac permit.) I comp****, completed the required documents and emailed them to the following staff who were very rude and unprofessional. *** *** *** *** I pleaded with Lindiwe Tshabalala from DHL to send the items back because itac people were un-cooperative. Up to this day, I do not know what happened to the items I sent, I have been trying to make a follow up with DHL without success.
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Replies (3)
DHL Express's replyOfficial
07 Feb 2025, 07:35Dear Will Mabena
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
DHL Express's reply07 Feb 2025, 07:35
Official
Dear Will Mabena
We appreciate your bringing this issue to our attention.
Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
WM
Will M's updateReviewer Update
04 Mar 2025, 12:39I'm writing a follow up complain on DHL International Pty Ltd. We are now in March 2025 my parcel hasn't been delivered. After I complained to Hellopeter DHL staff contacted me requesting ITAC permit to clear the shipment, which was released by ITAC, I sent it to them, they have kept quite, I have been sending emails they are not responding.
After sending the ITAC permit countless times, I sent a follow up email on Tuesday 25 Feb 2025 titled Shipment ID: *** - to the following
After sending the ITAC permit countless times, I sent a follow up email on Tuesday 25 Feb 2025 titled Shipment ID: *** - to the following
zaceooffice, lindiwe.tshabalala, csmtracing, ie.dubbackline, ie.keyaccounts
None of them bothered to respond. This is unprofessional and very frustrating.
None of them bothered to respond. This is unprofessional and very frustrating.
WM
Will M's update04 Mar 2025, 12:39
Reviewer Update
I'm writing a follow up complain on DHL International Pty Ltd. We are now in March 2025 my parcel hasn't been delivered. After I complained to Hellopeter DHL staff contacted me requesting ITAC permit to clear the shipment, which was released by ITAC, I sent it to them, they have kept quite, I have been sending emails they are not responding.
After sending the ITAC permit countless times, I sent a follow up email on Tuesday 25 Feb 2025 titled Shipment ID: *** - to the following
After sending the ITAC permit countless times, I sent a follow up email on Tuesday 25 Feb 2025 titled Shipment ID: *** - to the following
zaceooffice, lindiwe.tshabalala, csmtracing, ie.dubbackline, ie.keyaccounts
None of them bothered to respond. This is unprofessional and very frustrating.
None of them bothered to respond. This is unprofessional and very frustrating.
DHL Express's replyOfficial
04 Mar 2025, 13:02Dear Will
Thank you for bringing your complaint to our attention. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa
DHL Express's reply04 Mar 2025, 13:02
Official
Dear Will
Thank you for bringing your complaint to our attention. We take customer satisfaction seriously and are glad to hear from you.
First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services. We will follow up with you within the next two hours.
Kind Regards,
Customer Care Executive ZA | DHL Express
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct
Pretoria Main Road,
Waterfall City
Midrand, 2090
Gauteng
South Africa