Shipment destroyed after making payment....

after making payment for shipment of mine on the 09th February 2021 and endless follow ups today I am told that my shipment has been destroyed. I have been calling daily since making payment. yesterday I was told my shipment is at their sorting center and they were making arrangements to have it delivered to me, today I am told that my shipment was destroyed. Lebogang Mogale was sent proof of payment the same day why did she not forward to the relevant department? SHE does not even bother replying to emails. I sent her over 5 emails after making payment of which to date she has not bothered to respond. my reference number is ***. I am disappointed in DHL their consultants do not care for client's obviously.