1 reviews | Active since Aug 2018
Shipment confusion- DHL Shipment ***
DHL gives me problems on a parcel that was supposed to be returned back to china Mulondi Dzebu said they will find the shippers account number and speak to the shipper and update me. i have not got a response but the parcel was collected from me. and i have no waybill number to prove that parcel was collected but emails communication between Mulondi and I are there, now i hear when i called DHL for communication that they say the seller/shipper said the parcel must be destroyed but i have no clue of that information.
Dear Athenkosi,
Thank you for contacting DHL Express.
We apologise if your last interaction with us was not as seamless as we would have liked it to be .
As discussed, the matter has being escalated internally to the relevant department – additional feedback on the matter will be provided again tomorrow .
We understand the urgency and assure you that the matter has not been taken lightly and is currently receiving the attention it rightfully deserves.
Please find below my direct details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Athenkosi,
Thank you for contacting DHL Express.
We apologise if your last interaction with us was not as seamless as we would have liked it to be .
As discussed, the matter has being escalated internally to the relevant department – additional feedback on the matter will be provided again tomorrow .
We understand the urgency and assure you that the matter has not been taken lightly and is currently receiving the attention it rightfully deserves.
Please find below my direct details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Athenkosi,
Thank you for contacting DHL Express.
We apologise if your last interaction with us was not as seamless as we would have liked it to be .
As discussed, the matter has being escalated internally to the relevant department – additional feedback on the matter will be provided again tomorrow .
We understand the urgency and assure you that the matter has not been taken lightly and is currently receiving the attention it rightfully deserves.
Please find below my direct details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Athenkosi,
Thank you for contacting DHL Express.
We apologise if your last interaction with us was not as seamless as we would have liked it to be .
As discussed, the matter has being escalated internally to the relevant department – additional feedback on the matter will be provided again tomorrow .
We understand the urgency and assure you that the matter has not been taken lightly and is currently receiving the attention it rightfully deserves.
Please find below my direct details should you need to get in contact with me .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600