shipmemt not delivered on the 23rd Februa

Waybill #***.I have a serious issue with DHL's customs and duties Johannesburg , South Africa. ?#?1my? shipment arrived 26th January till today I have not received it. #2 the consultants don't care not by the least when you call them, they put you on hold gossip and laugh that you so annoying. #3 they only contact you by email only when there is a payment the want or proof of payment. My shipment was cleared on the 19th and was promised by one of the consultants Lebogang Mofia that I would receive the parcel on the 23rd.but since then I have sent and called countless times. No replies. So now I'm confused if I have been paying all these fees to a personal account of these consultants or DHL itself