Sheer incompetence

Imagine you book a shipment with DHL and you provide every bit of information as required only to be messed around on a grand scale.

When you book an international shipment you have to enter the HS codes for the various products to pay customs and you submit your import permits when required.

THEN you learn that DHL lands up discarding all the information, frames items under the incorrect HS codes even though it was structurally detailed on a commercial invoice. Then your shipment gets held because you "dont have the required permit" which was already supp**** but ok you give it again because incompetency seems to be the order of the day.

While this shipment was with customs I spoke to a gent called Charles and I explicitly advised him of the incorrect HS codes that needs to be rectified BEFORE the customs clearance is expedited but this appeared to be too difficult for him. I even sent multiple follow up emails which were simply ignored.

Now that the shipment is through its a super painstaking process that entails a "voucher of correction" which no one takes the time to explain.

I had to follow up again on progress since everyone appeared to be on permanent leave just to receive an email from Joe that said it has been finalized but NO documentation has been provided to support this, just reference to a previous email that the application with SARS has been made. I asked for documentation but this was also a tall ask.

Asif this was not all too much, the shipment was also damaged, so I advised a lady called Sade who promised to help but alas, its been a WEEK and the crickets are louder than ever.

Why is it that I have to shout at the top of my lungs to get your attention and ask you to do what you have already been paid to do? This is hands down the most horrible shipping company on the planet - ********, complacent and not a worry in the world.

After getting this review, DO NOT call me and apologise because you are NOT sorry. You have disappointed me shipment after shipment with sheer incompetence. Get someone higher up to attend because all the names mentioned in this review dont give a damn and I have the email trail to verify every single one of my claims in this review.

What a colossal joke of a company - premium charge with a well below sub standard service. Yes, I did expect more from a company that claims to be "the preferred shipping partner".....