1 reviews | Active since Dec 2017
Shameful service from DHL
I received my medication from iHerb (for my child with special needs and various illnesses - which i need in one piece for his health!) via DHL international - paid over R 1400 in shipping fees and they still deliver my items damaged. I send photos ( which was like taking blood out of a stone to lodge the complaint in the first place) and they declare it was not damaged in Durban so they refuse to do anything about it. Who damaged it then? Me? Shameful shocking service - DHL dont care at all about their customers. Im still in shock and tears as i cant just afford to replace these things. The saddest part is i have to continue supporting and using this service as my childs illness is long term and ongoing - you are lucky i value my child so much or i would never touch your service again. Shame on you DHL!
Good Afternoon Colleen,
Thank you for taking my call a moment ago, I appreciate the time you gave me to apologise for the lack of service you have received from DHL.
As discussed, please may you send me your Waybill number, so I can investigate this matter further and come to a resolution with you.
I genuinely understand the predicament that you’re currently in and I can assure you that this will not be taken lightly – this will be addressed swiftly with the concerned parties involved.
Kind Regards,
Devan Daryn Becker
Customer Care Executive Office, South Africa
Good Afternoon Colleen,
Thank you for taking my call a moment ago, I appreciate the time you gave me to apologise for the lack of service you have received from DHL.
As discussed, please may you send me your Waybill number, so I can investigate this matter further and come to a resolution with you.
I genuinely understand the predicament that you’re currently in and I can assure you that this will not be taken lightly – this will be addressed swiftly with the concerned parties involved.
Kind Regards,
Devan Daryn Becker
Customer Care Executive Office, South Africa