TH
Tim H

1 reviews | Active since Nov 2021

04 Nov 2021, 08:31

Shambles of a courier service

Pathetic and joke of a courier service. Every process is delayed right from shipping so as to get maximum amount of money from people in late charges. No one is actually on their phone lines. The delivery of a package took almost 2 months after it was delivered. And the customs fee was almost 100%. Only DHL can come up with such ways of laundering money. 0 stars if possible

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Replies (1)
DHL Express
DHL Express's reply04 Nov 2021, 11:49
Official
 
Dear Tim,
 
I trust this mail finds you well and safe. 
 
Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. 
 
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. 
 
Please allow me a chance to investigate this and further communication on the matter will sent to you by email.

Kind Regards,
Akhona Mvuza
Customer Care Executive Office
DHL Express South Africa