TD
Tumelo D

1 reviews | Active since Jul 2014

27 Jun 2017, 12:28

Setting up an Account with them.

<p>I called DHL customer to set up an account with them on the 18th June 2017 to set up an account. I was told that a consultant will give me a call to set up the account. I called them again on the 21/06/2017 to find out what's going on I was once again assured that I will be called by one of their consultant before the close of business, however the call didn't come through. Again I gave them a call this time on the 26/06/2017 and was given the same story a consultant will give you a call and till today I haven't received a call from them. I phoned them again prior to writing this complaint and I was put on hold for 30 minutes and I couldn't take it anymore. </p>

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Replies (1)
DHL Express
DHL Express's reply27 Jun 2017, 13:42
Official

Dear Tumelo

I would like to apologise about the way your request has been handled thus far as this is not the service we pride ourselves in.

I will ensure that this is resolved within the next 24hours.

Kind Regards

Nosicelo Manentsa