1 reviews | Active since Feb 2010
Service? What service? Extremely Unhappy!
Good morning
I am very unhappy with the service received from DHL.
My shipment have arrived on the 14th of September and is still being stopped by customs? It's been 1 full month now??? (Waybill Number: ********** 306)
I did a payment on import duties last week Thursday 12 Oct and did send my proof of payment through. I received a notification via sms that my shipment is on its way and released by customs on Friday. When I did a follow up call on Tuesday I was informed that it is still being held by customs.
Can I please get feedback as to why the shipment is still being held? Will this now take another month? It is unacceptable. I am extremely unhappy about this and the service.
Regards Yolandi
Dear Yolandi,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincerest apology for the way that we have handled your shipment.
I will email you shortly, I need the full tracking number to investigate the matter.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Yolandi,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
Please accept my sincerest apology for the way that we have handled your shipment.
I will email you shortly, I need the full tracking number to investigate the matter.
Kind regards.
Avery Visagie
Customer Care Executive