1 reviews | Active since May 2016
Service problems
Since Jan. 2016 I have tried to resolve DHL Express 2015 & 2016 rates and charges, without success. 5 April 2016 I contacted John Lucas, recently appointed Country Manager for South Africa. The Customer Care Executive contacted me the next days requesting details which I sent on even date. My response was acknowledge via email and a telephone call . However, nearly a month later after following up a number of times the matter has not yet been resolved.
Good day Andre
Please be advised that our Accounts Department is still working on your query and the correct Rates have been uploaded. The previous invoice that were billed will be credited on the April run which is currently being processed.
Kind Regards
Charmaine Ram
Customer Care Executive
Best regards,
Good day Andre
Please be advised that our Accounts Department is still working on your query and the correct Rates have been uploaded. The previous invoice that were billed will be credited on the April run which is currently being processed.
Kind Regards
Charmaine Ram
Customer Care Executive
Best regards,
Good day Andre
Please be advised that our Accounts department is busy with your invoices and I am liaising with them for feedback *** to how much longer it will take to complete the correction, I will give you a call once I have confirmation.
Kind Regards
Charmaine Ram
Best regards,
Good day Andre
Please be advised that our Accounts department is busy with your invoices and I am liaising with them for feedback *** to how much longer it will take to complete the correction, I will give you a call once I have confirmation.
Kind Regards
Charmaine Ram
Best regards,