Service non existent

Item: DHL Express
Rating: 1
Author: Morgan G

I have been incorrectly billed on a parcel that I received from overseas. Spoke to the consultant on 29/01 plus two emails to the accounts and customer service departments and don't even receive an acknowledgement

Helpful (0)

Replies (2)

DHL Express's replyOfficial

31 Jan 2018, 15:03

Dear Morgan

I would like to sincerely apologise about this incident, may you please respond to my email with the details of your complaint so that I can assist you further.

Kind Regards

Nosicelo Manentsa

DHL Express's reply31 Jan 2018, 15:03

Official

Dear Morgan

I would like to sincerely apologise about this incident, may you please respond to my email with the details of your complaint so that I can assist you further.

Kind Regards

Nosicelo Manentsa

Morgan G's updateReviewer Update

01 Feb 2018, 11:35

Received an email from Dimakatso Molale requesting I contact their customs division to query the overcharge. Why must I incur further costs for their STUFF UP??? So much for their Customer Services.

Morgan G's update01 Feb 2018, 11:35

Reviewer Update

Received an email from Dimakatso Molale requesting I contact their customs division to query the overcharge. Why must I incur further costs for their STUFF UP??? So much for their Customer Services.