Service - is this a joke
An urgent shipment left Madagascar on 28 August, we were notified on MONDAY, 4 September a week later, that payment for VAT and a fee to DHL were due which I paid despite this contravention of SARS regulations for 2 very clear reasons. Payment was made due to the urgency of the parcel, however, try phoning dhl???????? Nobody answers cell phones or landline I am holding on for someone to help as I type this!!! This is unbelievable - HELP is a four letter word at DHL.
Dear Wendy ,
Thank you for contacting DHL Express and bringing your concerns to light .
I can assure you that this matter has in no way been taken lightly and is receiving the rightful attention it deserves.
As discussed, I’ve escalated the matter internally with both our customer care and imports department. The Import tax payment has been received and submitted to Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process.
We are currently awaiting for a release of your shipment from Customs . Once cleared , I will ensure that the shipment is sent out on delivery to the new address .
Please forward me the new address details so that I can amend the delivery details ?
Below are my direct contact details should you need to get in contact with me .
Rest assured that the matter is being dealt with as a priority . I’ll be in contact as soon as feedback received.
Kind Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Wendy ,
Thank you for contacting DHL Express and bringing your concerns to light .
I can assure you that this matter has in no way been taken lightly and is receiving the rightful attention it deserves.
As discussed, I’ve escalated the matter internally with both our customer care and imports department. The Import tax payment has been received and submitted to Customs . In as much as we endeavor for positive customer experiences we do not control the customs clearance process.
We are currently awaiting for a release of your shipment from Customs . Once cleared , I will ensure that the shipment is sent out on delivery to the new address .
Please forward me the new address details so that I can amend the delivery details ?
Below are my direct contact details should you need to get in contact with me .
Rest assured that the matter is being dealt with as a priority . I’ll be in contact as soon as feedback received.
Kind Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600