GM
Grace M

1 reviews | Active since Apr 2017

25 Apr 2017, 21:22

Service is not satisfactory

<p>I paid for my customs and sent the proof of payment.No one has RESPONDED TO MY EMAILS EVEN when I sent all the documents required from me,I bought hair from China and I even provided proof of payment,I kept tracking my package and I was supposed to have received it as its been more than two weeks since my package arrived in S A. The people who I was emailing my documents to,they no longer respond back.Their service sucks.I have been calling and they keep asking for the same documents,I have now sent them to more than three people.Their service sucks</p>

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Replies (1)
DHL Express
DHL Express's reply26 Apr 2017, 08:50
Official

Good morning Grace,

Thank you for informing me of your concern and i would like to apologize for the inconvenience.

As discussed, i will be investigating your shipment and provide you with feed back shortly.

Regards

Mulondi Dzebu

Customer Care Executive