********** Service From DHL

words can't describe how terrible the service i received was from dhl has been. I am sitting without my package for almost a week now since it arrived in my city. they said they were going to deliver yesterday then they said I must change my address, which I did and they said they would deliver to the right address today but no update the entire day. when I called I was told they would hand it over to RAM and that I could receive the package in the next 4 days after waiting almost 14 days for a package that was supposed to take only 2-5 days. I literally paid extra for it to take 2-5 days. now it's going to almost 2 weeks. the headache and stress i went through is indescribable and if this doesn't get fixed by tomorrow I am asking for my refund! I don't care send the package back at this point! how can you fail to deliver a package that is in the same city as I am??!!