Service FROM DHL

<p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">I bought a product in USA options to post was DHL</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;"><br /> The problem s****s when I was not satisfied with the product and send it back to USA<br /> I send it back from Tygervalley Cape Town DHL on the 23 March 2016 they forget to collect my parcel keep in mind I pay a fee for 3 days delivery and after a week it was still at the same place. They had enough time to collect it BEFORE the long weekend and also on the Sa****ay but they still did no effort to collect it…only when I phone and query about this they collect it and use the long weekend as an excuse. </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;"> </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">On the 3 March 2016 I receive an invoice for customs from this email address <a href="mailto:***">***</a>. I paid DHL R1230.24 </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;"> </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">The company in USA refund me in full and accept the goods back with no problem under there warrantee and I only then I request the R1230.24 back paid to them for customs.</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;"> </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">On the 29 March 2016 I send my first email to request this money back on the 30 March I receive an email form Snr Officer Satula Mziwakhe asking for a letter that the stuff was send back, I mention to her they send it back and also have the proof that they accept the parcel back in the USA</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;"> </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">On the 12 April the send me a form to complete for a refund, this was send back to them.</span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;"> </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">On the 29 April I receive a letter from Snr Officer Satula Mziwakhe and she escalate the case to Frederick Lakie in the USA head office, she request that Frederick advice me the status of this case. </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;"> </span></p> <p class="MsoNormal" style="margin-bottom: .0001pt; line-height: normal;"><span style="font-size: 12.0pt; font-family: 'Times New Roman','serif'; mso-fareast-font-family: 'Times New Roman'; mso-fareast-language: EN-ZA;">Form 29 March until 12 May no success</span></p>