1 reviews | Active since May 2012
SERVICE DELIVERY IS SHOCKING
<p>I hav ereached the height of frustration with DHL, their service delivery is shocking. I recently imported items from china and used DHL for the 2nd time. Everything ran smooth with my first shipment however with the recent shipment, they firstly could not pick up my company details as itf they never traded with me before,and now after being contacted more than 4 times by them and each time i provided them with my importers code and vat number , they still insist the details are incorrect and have threatened to return the shipment to supplier. </p> <p> </p> <p>THe last call i received from them was apologising that the shipment was delayed for clearance as the importers code was incorrect according to them and they checked if i had received an emil from them , which i have not. Its strange how they had my email address coreect for sending me their invoices for payment yet they cannot email me for my queries. </p> <p> </p> <p>i tried contacting them and got another apology and yet they still havent resolved the issue or given me any confirmation. </p> <p> </p> <p>i will never use them again or refer any family friends or clients to use their services. </p>
Dear Mohamed,
Thank you for taking the time to post to us.
I apologize sincerely for the delay in the delivery of your parcel as well as the level of service you received.
Kindly be advised that your shipment has been cleared through customs and will be forward to our Durban offices over the weekend for delivery on Monday. I do appreciate the potential repercussions of incidents such as this and realise the disruption caused and I can assure you that incidents of this nature are rare and do not reflect our normal standard of service. Although it will be of little solace to you at this point of time, please be assured that this matter has been drawn to the attention of the relevant management personnel who in turn investigate the delay incurred and will take corrective measures to avoid re occurrence of such incidents in the future.
I appreciate that apologies on our part will not alleviate the unfavorable impression you presently hold of DHL Express, but I regret any inconvenience that may have resulted from these unfortunate circumstances.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Mohamed,
Thank you for taking the time to post to us.
I apologize sincerely for the delay in the delivery of your parcel as well as the level of service you received.
Kindly be advised that your shipment has been cleared through customs and will be forward to our Durban offices over the weekend for delivery on Monday. I do appreciate the potential repercussions of incidents such as this and realise the disruption caused and I can assure you that incidents of this nature are rare and do not reflect our normal standard of service. Although it will be of little solace to you at this point of time, please be assured that this matter has been drawn to the attention of the relevant management personnel who in turn investigate the delay incurred and will take corrective measures to avoid re occurrence of such incidents in the future.
I appreciate that apologies on our part will not alleviate the unfavorable impression you presently hold of DHL Express, but I regret any inconvenience that may have resulted from these unfortunate circumstances.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Mohamed,
Thank you for taking the time to post to us.
I apologize sincerely for the delay in the delivery of your parcel as well as the level of service you received.
Kindly be advised that your shipment has been cleared through customs and will be forward to our Durban offices over the weekend for delivery on Monday. I do appreciate the potential repercussions of incidents such as this and realise the disruption caused and I can assure you that incidents of this nature are rare and do not reflect our normal standard of service. Although it will be of little solace to you at this point of time, please be assured that this matter has been drawn to the attention of the relevant management personnel who in turn investigate the delay incurred and will take corrective measures to avoid re occurrence of such incidents in the future.
I appreciate that apologies on our part will not alleviate the unfavorable impression you presently hold of DHL Express, but I regret any inconvenience that may have resulted from these unfortunate circumstances.
Regards,
Akhona Mvuza
Customer Care Executive Office
Dear Mohamed,
Thank you for taking the time to post to us.
I apologize sincerely for the delay in the delivery of your parcel as well as the level of service you received.
Kindly be advised that your shipment has been cleared through customs and will be forward to our Durban offices over the weekend for delivery on Monday. I do appreciate the potential repercussions of incidents such as this and realise the disruption caused and I can assure you that incidents of this nature are rare and do not reflect our normal standard of service. Although it will be of little solace to you at this point of time, please be assured that this matter has been drawn to the attention of the relevant management personnel who in turn investigate the delay incurred and will take corrective measures to avoid re occurrence of such incidents in the future.
I appreciate that apologies on our part will not alleviate the unfavorable impression you presently hold of DHL Express, but I regret any inconvenience that may have resulted from these unfortunate circumstances.
Regards,
Akhona Mvuza
Customer Care Executive Office
Thank you for responding, it seemd much fatser getting a response here than from your actually customer care department. i have received an email confirming all is in order and have re rated your company.
Thank you for responding, it seemd much fatser getting a response here than from your actually customer care department. i have received an email confirming all is in order and have re rated your company.