BA
Buli A
1 reviews | Active since Dec 2018
27 Nov 2020, 13:08
Service beyond poor
DHL in Cape Town S.A don't deserve a star Their service is beyond poor. 2 times in a row I received a very bad service from them , I'll be a full to use them again . Their delivery guys don't know nothing about customer care, they are very rude . A word of advise ONLY use them if you don't have option
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DHL Express's replyOfficial
27 Nov 2020, 13:31Dear Buli
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole
DHL Express's reply27 Nov 2020, 13:31
Official
Dear Buli
I trust this mail finds you well and safe.
Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled.
I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services.
Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours.
Thank you.
Kind Regards,On behalf of the MD office.Busisiwe Sithole