NB
Nicola B
1 reviews | Active since May 2020
22 Jul 2021, 15:36
Service appalling!
Absolutely shocking service from an international courier service! Have been waiting for an envelope collection since 10 am ? It is now 3:30, no sign of collection and after 4 calls to their customer service department, nothing yet. Reluctant to use them again!
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DHL Express's replyOfficial
22 Jul 2021, 16:16 Dear Nicola, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole
DHL Express's reply22 Jul 2021, 16:16
Official
Dear Nicola, I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologise for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this with further and I will revert to you within the next 24 working hours. Thank you. Kind Regards, On behalf of the MD office. Busisiwe Sithole