RR
Rashmi R
1 reviews | Active since Nov 2011
29 Sept 2025, 10:16
Sent my package to post office. Who lost it.
I had a phone case ordered from Burga and shipped by DHL Germany. I paid for shipping. The parcel was dropped off at the South African post office…. Who have lost it. How are you people so stupid? Why would you even have it sent to the post office rather than my home. Thanks to you I’ve lost almost 2k. ******* and *****s. I want a refund. Absolute imbeciles.
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Replies (1)
DHL Express's replyOfficial
29 Sept 2025, 10:25Good day Rashmi
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl/za
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl/za
DHL Express's reply29 Sept 2025, 10:25
Official
Good day Rashmi
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl/za
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct, Pretoria Main Road, Waterfall City, Midrand, 2090 Gauteng South Africa ***mydhl.express.dhl/za