Sending package to wrong location.
I'm so over the incompetence of companies not taking responsibility for their stuff ups. Our parcel was supposed to be delivered to Barbados, which last night it showed it was there. Now this morning the parcel is in Panama! For what reason would you send it there when it was already in Barbados???? Please get this package to Barbados TODAY!!! It's important DOCUMENTS!
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DHL Express's replyOfficial
12 Oct 2021, 09:24Dear Chantelle,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards
Customer Care Executive Office
DHL Express South Africa
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards
Customer Care Executive Office
DHL Express South Africa
DHL Express's reply12 Oct 2021, 09:24
Official
Dear Chantelle,
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards
Customer Care Executive Office
DHL Express South Africa
I trust this mail finds you well and safe. Thank you for bringing your complaint to our attention, I sincerely apologies for the manner in which this has been handled. I can assure you we at DHL, take great pride in ensuring our customers have a satisfying experience with our services. Please allow me a chance to investigate this further and I will revert to you.
Kind Regards
Customer Care Executive Office
DHL Express South Africa