1 reviews | Active since Nov 2016
selling lies to customers
<p>On Tuesday I called DHL requesting for assistance with collecting a parcel for me in Durban and delivering it in Pretoria, I was told I will receive the parcel the next day but till today I have not received the parcel and when I trace the parcel on the website it's says " delivery attempted recipient not home" lies lies lies! No one ever came and no call was recieved even to double check! Very unhappy with this services I should have just used a different courier service! NXA</p>
Good morning Lorretta,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Thank you for taking my call earlier, as discussed I will call the driver to confirm what time the shipment il be delivered and also advise him to give a call when on his way to your address.
I will follow up with you telephonically to confirm once delivered.
Once again, I regret the inconvenience that resulted from this incident and look forward to an opportunity in the future of renewing you faith in DHL Express.
Kind regards,
Charmaine Ram
Good morning Lorretta,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Thank you for taking my call earlier, as discussed I will call the driver to confirm what time the shipment il be delivered and also advise him to give a call when on his way to your address.
I will follow up with you telephonically to confirm once delivered.
Once again, I regret the inconvenience that resulted from this incident and look forward to an opportunity in the future of renewing you faith in DHL Express.
Kind regards,
Charmaine Ram