Second complaint - not doing what your company says you do!

This is now the second complaint I'm lodging on Hellopeter about DHL!

Since my last complaint, about the time it has taken you guys to collect and deliver my parcel, this has still not been done! Everyday I've gotten and email to say, it has been forwarded and you will get back to me the next day (which by the way, I haven't heard from you guys since Friday). Can someone please explain how this is resolving my complaint and problem. Then I get told that the driver was there, but was unable to collect the document. Which is what I was told is what you guys will say by the Police Clearance offices, because you clearly can't think of any other excuse.

Now, Gauteng is on strict lockdown, and I'm sure that is the excuse you will use now, but had this collection and delivery been done when I requested it almost a month ago, we wouldn't be sitting in this position, now would we?

For a global company like this, I would have expected better service. At this point, I should be getting a refund and this service delivered to me for free! This is ridiculous and you should be embarrassed!