Second bad review and still no proper help
Waybill ********** 470 Parcel at customs from 4 Sep and only empty promises and lies from DHL,
Good afternoon Pedro,
Thank you for bringing your concern to my attention and I would like to apologise for the inconvenience.
As discussed, I regret the experience you have had with regards to the clearance of your shipment. Your shipment was inspected on Friday the 22nd of September and customs have requested us to provide them with a proof of payment in the form of a bank statement clearly indicating your transaction to your supplier.
I will be further monitor your shipment and contact you tomorrow morning at 10:00AM with further feedback regarding the clearance of your shipment.
Regards
Mulondi Dzebu
Customer Care Executive
Good afternoon Pedro,
Thank you for bringing your concern to my attention and I would like to apologise for the inconvenience.
As discussed, I regret the experience you have had with regards to the clearance of your shipment. Your shipment was inspected on Friday the 22nd of September and customs have requested us to provide them with a proof of payment in the form of a bank statement clearly indicating your transaction to your supplier.
I will be further monitor your shipment and contact you tomorrow morning at 10:00AM with further feedback regarding the clearance of your shipment.
Regards
Mulondi Dzebu
Customer Care Executive