pG
pieter G
1 reviews | Active since Feb 2015
16 Feb 2015, 16:22
scheduled delivery
After parcel was cleared friday 13/02 and delivery was arranged for monday 16/02 the parcel gets handed over to RAM,a 3rd party courier. Now delivery will only take place on 17/02. i was informed by notification that parcel status out for delivery monday morning 07:46. no further info on the parcel or from RAM. This is unacceptable. Expected better service. My area is not on a Dhl route. Very bad excuse.
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DHL Express's replyOfficial
17 Feb 2015, 11:25Hello pieterdewildt,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact me should you require further assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact me should you require further assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
DHL Express's reply17 Feb 2015, 11:25
Official
Hello pieterdewildt,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact me should you require further assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has been escalated internally and will receive the attention it deserves. You can expect a call from us shortly.
Please do not hesitate to contact me should you require further assistance.
Regards
Khensane Tshuma
Quality Advisor
DHL Express