KK
Kb K
1 reviews | Active since May 2020
15 May 2020, 20:31
********
DHL and SARS are ********, they requested me to pay double the money of duty fees on my parcel and now they are failing to refund me. I've been chasing them since February but incapable of giving feedback and incapable of replying to emails
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DHL Express's replyOfficial
16 May 2020, 09:15Dear KB,
Thank you for posting to DHL Express.
My apologies regarding inconvenience this matter has caused you .
This has been received well and is currently being attended to by the relevant department to confirm if Import Tax has been billed and calculated correctly .
I'll be in contact on Monday to discuss matter raised .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Thank you for posting to DHL Express.
My apologies regarding inconvenience this matter has caused you .
This has been received well and is currently being attended to by the relevant department to confirm if Import Tax has been billed and calculated correctly .
I'll be in contact on Monday to discuss matter raised .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply16 May 2020, 09:15
Official
Dear KB,
Thank you for posting to DHL Express.
My apologies regarding inconvenience this matter has caused you .
This has been received well and is currently being attended to by the relevant department to confirm if Import Tax has been billed and calculated correctly .
I'll be in contact on Monday to discuss matter raised .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Thank you for posting to DHL Express.
My apologies regarding inconvenience this matter has caused you .
This has been received well and is currently being attended to by the relevant department to confirm if Import Tax has been billed and calculated correctly .
I'll be in contact on Monday to discuss matter raised .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600