JC
Jacques C
1 reviews | Active since May 2009
10 Dec 2024, 17:19
SAD 500 penalty fees & extra charges ???
I ordered an international item. Paid taxes 3 days ago. Now getting an invoice (with a penalty and processing fee on).
WOW .... my ohhhh my!
Helpful (0)
Replies (2)0
Replies (2)
DHL Express's replyOfficial
10 Dec 2024, 17:59 Dear Jacques Cilliers,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience this may have caused and assure you that we are making every effort to resolve the issue as quickly as possible.
We have acknowledged the receipt of your complaint and are currently addressing it with the relevant department.
We remain committed to providing you with the best service and will follow up with you no later than 10:00 AM on 11 December 2024.
Best Regards,
DHL Customer Care department- ZA | DHL Express DHL International Pty Ltd t/a DHL Express 15 Tugela Lane Waterfall Logistics Precinct Waterfall City Midrand, 2090 Gauteng South Africa ***
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience this may have caused and assure you that we are making every effort to resolve the issue as quickly as possible.
We have acknowledged the receipt of your complaint and are currently addressing it with the relevant department.
We remain committed to providing you with the best service and will follow up with you no later than 10:00 AM on 11 December 2024.
Best Regards,
DHL Customer Care department- ZA | DHL Express DHL International Pty Ltd t/a DHL Express 15 Tugela Lane Waterfall Logistics Precinct Waterfall City Midrand, 2090 Gauteng South Africa ***
DHL Express's reply10 Dec 2024, 17:59
Official
Dear Jacques Cilliers,
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience this may have caused and assure you that we are making every effort to resolve the issue as quickly as possible.
We have acknowledged the receipt of your complaint and are currently addressing it with the relevant department.
We remain committed to providing you with the best service and will follow up with you no later than 10:00 AM on 11 December 2024.
Best Regards,
DHL Customer Care department- ZA | DHL Express DHL International Pty Ltd t/a DHL Express 15 Tugela Lane Waterfall Logistics Precinct Waterfall City Midrand, 2090 Gauteng South Africa ***
Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience this may have caused and assure you that we are making every effort to resolve the issue as quickly as possible.
We have acknowledged the receipt of your complaint and are currently addressing it with the relevant department.
We remain committed to providing you with the best service and will follow up with you no later than 10:00 AM on 11 December 2024.
Best Regards,
DHL Customer Care department- ZA | DHL Express DHL International Pty Ltd t/a DHL Express 15 Tugela Lane Waterfall Logistics Precinct Waterfall City Midrand, 2090 Gauteng South Africa ***
DHL Express's replyOfficial
11 Dec 2024, 08:03Dear Jacques,
Thank you for your message, an agent has been assigned to your complaint and will reach out to you this morning.
Best Regards,
DHL Customer Care department- ZA | DHL Express
Thank you for your message, an agent has been assigned to your complaint and will reach out to you this morning.
Best Regards,
DHL Customer Care department- ZA | DHL Express
DHL Express's reply11 Dec 2024, 08:03
Official
Dear Jacques,
Thank you for your message, an agent has been assigned to your complaint and will reach out to you this morning.
Best Regards,
DHL Customer Care department- ZA | DHL Express
Thank you for your message, an agent has been assigned to your complaint and will reach out to you this morning.
Best Regards,
DHL Customer Care department- ZA | DHL Express