1 reviews | Active since Aug 2011
Runaround
I specifically paid express service to avoid any issues , however I have been given the runaround by the call centre , firstly told it was stuck in customs , then told “did I ask someone else to clear it” then it has been handed to a different couriers service !! Being in the logistics industry this is really poor my son is waiting for his Christmas present that was promised today!! Web tracking has a last update of shipment on hold updated 25th. Really unhappy
Dear Bryan,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect an email from me shortly, I need your tracking / waybill number to investigate the matter and get it resolved as soon as possible for you.
Kind regards.
Avery Visagie
Customer Care Executive
Best regards,
Dear Bryan,
I tried calling the contact number supp**** without any success, please would you be so kind as to let me know when it would be convenient to contact you to discuss the complaint raised.
On behalf of DHL Express, I would like to apologize for the undoubted inconvenience the delay in delivery of the above shipment has caused.
Please expect an email from me shortly, I need your tracking / waybill number to investigate the matter and get it resolved as soon as possible for you.
Kind regards.
Avery Visagie
Customer Care Executive
Best regards,