1 reviews | Active since Dec 2016
Rude agent trying to de***** me by *******ly trying to charge VAT and TAX on a parcel clearly marked as a gift.
<p>Waybill: ********** 796<br />This is a gift from a company. I won a competition on the internet (please see this: https://goo.gl/G0pqGL - I am CYBER7 (Post number 249)</p> <p>Your agent Jusitice Khakhu just started a HUGE argument and screamed at me over the phone. I then tried to get hold of Lungie Moretno, who he reports to (Please listen to the telephone conversation - 08:54 06/12/2016)</p> <p>Looking at the invoice, Longile confirmed this to be a gift.</p> <p>Now I have a HUGE problem with Justice Khakhu's attitude towards me and then trying to de***** me by charging me with VAT and IMPORT DUTIES and then threatening me with SARS. TOTALLY UNACCEPTABLE!</p> <p>I ended spending more than 30 minutes on the phone with no resolve. Please could you get to the bottom of this as I am MOST UNSATISFIED!</p> <p>Mr A A KLOPPERS</p>
Good afternoon Aubrey,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
As we already in communication with you via email and telephonically, may we please continue to communicate as we are currently communicating.
Kind Regards
Charmaine Ram
Customer Care Executive
Good afternoon Aubrey,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
Your complaint has nonetheless been escalated internally and will receive the attention it deserves. I do hope that you will grant us an opportunity to redeem ourselves in your eyes.
As we already in communication with you via email and telephonically, may we please continue to communicate as we are currently communicating.
Kind Regards
Charmaine Ram
Customer Care Executive