DS
Daniel S
1 reviews | Active since May 2012
09 Feb 2021, 08:12
******* Service
Absolutely pathetic company. Blaming customs for missing the delivery date of yesterday for a parcel, when in fact they claimed not to have information yet sales can contact me asking me to open an account? So if you don't have information where did you get details to contact me from? Called in the morning and gave my details to the agent on the phone, called in the afternoon and nothing had been done about the parcel.
Called this morning to get a update and the blame is on customs. Ask to speak to a manager and get transferred from pillar to post and eventually cut off.
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Replies (1)DHL Express's replyOfficial
09 Feb 2021, 09:24Dear Danny,
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Kindest regards.
Customer Care Department
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Kindest regards.
Customer Care Department
DHL Express's reply09 Feb 2021, 09:24
Official
Dear Danny,
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Kindest regards.
Customer Care Department
Thank you for your post. Please accept my sincere apology for any inconvenience that may have been caused by this matter.
We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.
Please hold for an update before close of business today.
Kindest regards.
Customer Care Department
