GS
Gavin S

1 reviews | Active since Aug 2013

12 Jan 2022, 16:14

*********** Africans

I recently bought an item on Ebay and wanted to courier it to SA from Germany. I went on to DHL's website and got a quote of R850. I accepted the quote, added all the details, addresses etc... but it kept rejecting my credit card when wanting to pay. I phoned DHL in SA and they told me that I must be in Germany (as a sender) to pay, but I can arrange it from this side on their website. I did that, identical details except the price went from R850 to R12 500 for the exact same thing. I thought there was an error so I phoned them again and they worked out the quote telephonically and told me it was R12500. So they charge Germans (who are far wealthier than us) R850 (48 Euros) and charge South Africans R12 500 for the exact same parcel. I obviously declined and got the German seller to send it from their side at 1/14th the price. DHL, you should be ashamed of yourselves. You overcharge Africans 14X the price.

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Replies (2)
DHL Express
DHL Express's reply12 Jan 2022, 17:14
Official
Dear Gavin Sher,  Thank you for bringing this matter to our attention.   We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.   Please allow us a chance to investigate this further and I will revert to you . We assure you of our best services at all times. 

Kind Regards,

DHL Executive office -  ZA | DHL Express  DHL International (Pty) Ltd t/a DHL Express DHL House Fabriek & Van Acht Rd, Isando 1600, Gauteng South Africa   
GS
Gavin S's update17 Jan 2022, 11:52
Reviewer Update
Thank you for contacting me after this complaint and explaining why I was quoted that rate. This should have been explained to me when I phoned twice and asked for an explanation. If I was treated correctly when I phoned originally it would not had led to me writing this complaint.