Right person for the job

This should of been a complaint, like so many others i had problems with communication with DHL and various reply's that the fault was down to customs. <br> My parcel was over six weeks in Johannesburg that I seriously thought that it was misplaced/lost/******.<br> Last resort sent email to Mr Ibrahim Refaie, within twenty four hours received a reply that he will take action, within 10 minutes of receiving his reply had a call from Edmond, sorry that I never got your surname, said he will find the parcel and even gave me his personal cell phone number. <br> within three hours he had found the package and was on its way to me as this was Friday received parcel in Durban Monday morning.<br> The service up until then was absolutely pathetic.<br> But maybe its just a matter of having the right persons in the job or just some one who cares to get the job done and to the best of their abilities.<br> Well done