RIDICULOUSLY BAD SERVICE! LOST PARCEL NO REFUND!!

I paid 88 euros for DHL to pick up a parcel on June 12th in France to deliver to South Africa. After 2 weeks of not hearing anything, I started calling to find out where the parcel was. Only after being **** to a few times by people who had no idea what they were talking about, did someone finally tell me the parcel was lost! I was promised someone would contact me the next day about a refund, but heard nothing afterwards. I called back again now and after waiting 5 minutes on the phone for someone (Be aware I pay in France for every minute I am on the phone) noone is picking up! I CANNOT BELIEVE AN INTERNATIONAL COMPANY CAN TREAT THEIR CUSTOMERS THIS BADLY!!