KS
Kitu S
1 reviews | Active since May 2016
01 Aug 2025, 11:21
Ridiculous Service!
My parcel has not been cleared and rejected by customs and there was no communication sent to me regarding the reason. I had to call to find out, I believe it's an "internal error" now I have to wait another day after resubmission, this is ridiculous service!
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Replies (1)
DHL Express's replyOfficial
01 Aug 2025, 11:49Good day Kitu
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa
DHL Express's reply01 Aug 2025, 11:49
Official
Good day Kitu
I hope you are well.
Thank you for bringing this issue to our attention.
I hope you are well.
Thank you for bringing this issue to our attention.
We sincerely apologize for any inconvenience this may have caused. Please rest assured that the matter is being handled with urgency, and we have already engaged the appropriate department to address it.
We are committed to providing you with the highest level of service and will follow up with you within the next two hours with an update.
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express
Thank you for your patience and understanding.
DHL International Pty Ltd t/a DHL Express
Waterfall Logistics Precinct,
Pretoria Main Road,
Waterfall City,
Midrand, 2090
Gauteng
South Africa