REVOLTING SERVICE

I sent an envelope of documents via DHL Express from South Africa to USA. I was not given the option to instruct the delivery NOT to require a signature as the receiver works during the day and apparently DHL only delivery during office hours. So I duly complete DHL's form to request a change to their office address to 15 minutes from the original address and it is 3 days later and all the tracking ever shows is \ON HOLD". I keep sending my request to Tamaryn who ignores me and does absolutely nothing to get my envelope delivered! I paid for a 48 hour delivery service and it's been a week now and I am losing all hope of ever having these documents delivered! NEVER EVER TRUST DHL!"""