Review / Complaint: DHL South Africa (Tracking No. ***)

I’m extremely disappointed with the delay in my shipment (Tracking No. ***) that was supposed to be handled by DHL, after being picked up by Ram Hand-to-Hand Couriers on 2nd October.

Despite multiple follow-ups, the parcel has still not been handed over to DHL. Each time I called Ram, I was told it would be done “tomorrow,” but nothing has happened even after several days. I also called DHL directly, but there’s been no progress or clear update from your side either.

The parcel contains urgent fabric samples meant for our client, and this delay is now affecting our business timelines.

For reference, here’s the reply I received from Ram Hand-to-Hand Couriers on 09 Oct 2025 at 10:52:

“Good day Sharma, Please be advised we cannot deliver without the waybill requested. This has been escalated to DHL multiple times, but we will follow up to ensure we resolve this for you. Thank you, Ram Team”

It’s very concerning that even after this supposed escalation, DHL has not acted or provided the required waybill, resulting in the parcel being stuck for more than a week.

I sincerely request DHL to urgently investigate this issue, coordinate with Ram, and ensure my parcel is received and dispatched without any further delay.