Reps on customer service always give 5-10 different stories.

Item: DHL Express
Rating: 2
Author: Kelvin R

The representative on the phone said the flight out of the UK was canceled, and it would leave the following evening and I'd be able to pick up the package this morning, the following evening comes and the next morning, the package is still sitting in the UK. Seems like they're prioritizing the new packages and not the ones that were on the canceled flight. I have customers that are waiting for their parcels within my waybill.

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Replies (1)

DHL Express's replyOfficial

30 Jul 2021, 13:44

Dear Kelvin

Thank you for writing to us and for bringing this matter to our attention. Please accept my sincere apology for any inconvenience that may have been caused by this matter.

We have received your complaint and we're looking into the matter. Kindly allow us sometime to investigate and get the matter resolved for you.

Kindly look out for an email from or Customer Care Executive.

Kind Regards
Lebogang Madihlaba
DHL Express South Africa

DHL Express's reply30 Jul 2021, 13:44

Official