Repair and Return erronously exported

I shipped a package through DHL suppose to be marked for return and repair. When the repair was complete and the return package came through UPS and they ttried to clear the package I requested the export documents (5 July). However this was when I discovered that DHL erroneously marked it as a permanent export and the export correct documents are not available (16 July). I provided the information to DHL regarding the return shipping details (16 July) to clear customs. Sarah van Dyk said that DHL will cover the costs as they made the error (16 July). Ashley Pretorius updates that the export team are working with UPS to clear the shipment (23 July).

I still have heard nothing from them in the last two weeks

DHL clowns are: Sarah van Dyk, Nasheef Kamaldien and Ashley Pretorius