Refund - Waybill no ***

<p>DHL International - Waybill no: ********** 940 (Johannesburg)<br />In Oct 2015 I bought a dress from an overseas supplier. It arrived at DHL (JHB) in January 2016. DHL delayed in clearing my parcel and it landed up in their warehouse. I had to pay R5000 to get my parcel released from customs. I was told by FRANK MOLEYA in an email that it is 100% refundable and it will only take about 3 months to be refunded to me. Well it's been 18 months now and I am still waiting for the refund. FREDERICK LAKIE from DHL has been dealing with the refund from the start but every month for the past 18 months has come up with some excuse why payment hasn't been done yet. From the lady that does the payments is off sick to waiting for red tape to be sorted out. Well I'm not sure how many time red tape can be sorted out and how many time the lady that does the payments at SARS can be off sick when payments need to be done. No one else seems to be able to help either to sort this matter out and get my monies refunded. <br />If there is anyone that can step over FREDERICK LAKIE to sort this out with customs?</p>