1 reviews | Active since Jan 2018
Refund promise made by Avery Visagie and follow up promise made by Akhona Mvuza DHL (ZA) to me not followed through!
I am highly agitated by this company! The above personnel promised me solutions to my query to which they fell short of. It has now got to the point where I have to mention the names of people who offered me false relief with regards to my refund from this company in order to feel like I need to prove that this has been an ongoing battle with DHL going back and forth trying to get my money back which I have proven and confirmed on email that theyd return back. What is worse, Akhona responded to me via email asking for my waybill no to track progress on my query and yet its now day 2 without any response from him. Now that is frustrating!
Dear Yolanda,
Thank you for writing to us and for taking my call earlier.
Please accept my sincere apology for the inconvenience caused by this matter.
As discussed, I will email the remittance for your refund shortly. The funds was paid on the 11/01/2018 and should have reflected on the 12/01/2018. Please can you double check for me, meanwhile, I will liaise with the accounts department to check as well and revert no later than 12H00 today.
Again, my apology for any misunderstanding regarding this matter.
Kind regards.
Avery Visagie
Customer Care Executive
Dear Yolanda,
Thank you for writing to us and for taking my call earlier.
Please accept my sincere apology for the inconvenience caused by this matter.
As discussed, I will email the remittance for your refund shortly. The funds was paid on the 11/01/2018 and should have reflected on the 12/01/2018. Please can you double check for me, meanwhile, I will liaise with the accounts department to check as well and revert no later than 12H00 today.
Again, my apology for any misunderstanding regarding this matter.
Kind regards.
Avery Visagie
Customer Care Executive