SK
Sizwile K
1 reviews | Active since Jan 2019
22 Jan 2020, 11:39
Refund not honoured
After not delivering my parcel (3rd-time now) DHL offered to refund me my money back and they requested i fill in a request form and send them proof of payment which I did but they same proof of payment I received from them through their speed is now not proof enough??? Now I need to get bank statements with the amount reflecting? That is just an inconvenience for me. My previous refunds from DHL I used the same proof of payment and it was okay now in 2020 things have changed? I give up on DHL, I mean I use these guys every month but they keep disappointing every time eyyyyy.
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DHL Express's replyOfficial
22 Jan 2020, 18:22Dear Sizwile, Thank you for posting DHL Express. I would like to express my concern with the level of service you have experienced. This is not the level of service DHL Express aspires to give our clients. I have raised your payment refund case with the Senior Manager in our Banking department to insure a swift resolution is met. It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance. I will revert back to you as soon as I have some concrete answers. Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
DHL Express's reply22 Jan 2020, 18:22
Official
Dear Sizwile, Thank you for posting DHL Express. I would like to express my concern with the level of service you have experienced. This is not the level of service DHL Express aspires to give our clients. I have raised your payment refund case with the Senior Manager in our Banking department to insure a swift resolution is met. It is very disheartening to see how much you struggled to get feedback, I would like to extend my apology on behalf of my colleagues and confirm I will be treating this with the utmost importance. I will revert back to you as soon as I have some concrete answers. Best Regards,Ms Buhle Sekoboane
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Customer Care Executive Office DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600