Refund from DHL for Customs Payment never received

<p>I hope someone at DHL can please assist with a problem experienced with DHl. We did a temporary import in November 2013 and had to make a temporary payment to Customs for R43 274. The AWB nr is ********** 601. We exported the goods again shortly after with AWB ********** 121 and was supposed to get a refund from Customs for the R43 274 we paid. Various enquiries was sent via e-mail to Mr Frederick Lakie and he promised that they are working on our refund. But he eventually just stop responding to my enquiries and we never got our refund. Can you help please? </p>