YM
Yoli M
1 reviews | Active since Jan 2018
27 Jan 2018, 07:27
Refund
I am quite frankly tired of dealing with this company. I had a problem with it beginning of the month with regards to being given the ru around with my money. With the query finally being taken note of, I was told that my money would be paid back into my account within 5-14 working days. Still nothing! Whats worse is that im getting no update feedback of any kind! This company frustrates me big time!
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Replies (2)
DHL Express's replyOfficial
27 Jan 2018, 08:21Dear Yoli,
Thank you for taking the time to comment on your recent experience with us and I apologize that our service hasn't met your expectations.
Please be advised that I will check on the status of your refund with our finance department and will revert to you on Monday with the outcome.
Regards,
Akhona mvuza
Customer Care Executive Office
Best regards,
DHL Express's reply27 Jan 2018, 08:21
Official
Dear Yoli,
Thank you for taking the time to comment on your recent experience with us and I apologize that our service hasn't met your expectations.
Please be advised that I will check on the status of your refund with our finance department and will revert to you on Monday with the outcome.
Regards,
Akhona mvuza
Customer Care Executive Office
Best regards,
YM
Yoli M's updateReviewer Update
30 Jan 2018, 14:23Still theres no feedback. This is now way beyond 14 days. I did not recieve any call. DHL is frustrating!
Very poor customer relation.
YM
Yoli M's update30 Jan 2018, 14:23
Reviewer Update
Still theres no feedback. This is now way beyond 14 days. I did not recieve any call. DHL is frustrating!
Very poor customer relation.