Redirect a parcel
<p>so I'm waiting for my parcel to be delivered from Botswana.The lady wrote a wrong Address(the town name).Ive been phoning DHL to find a way forward with no luck.I have sent back the form you sent me via emails....but still no communication from DHL </p>
Good evening Ntombi,
Thank you for bringing this matter to our attention.
Your parcel is currently on transit to South Africa and the re-direction letter has been received with the new delivery address in Secunda .
Please accept my sincerest apologies regarding the manner in which this matter has been handled .
I have pre-alerted our night operations team to monitor the arrival of your freight tonight to ensure the necessary address changes have been made .
We are currently busy with the Customs clearance process of the your shipment, and should your parcel clear Customs tonight – You can expect the delivery of your freight tomorrow .
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I will be in contact with you tomorrow for an update on the delivery status of your shipment.
Many thanks,
Ms Buhle.Sekoboane
Customer Care Executive
Good evening Ntombi,
Thank you for bringing this matter to our attention.
Your parcel is currently on transit to South Africa and the re-direction letter has been received with the new delivery address in Secunda .
Please accept my sincerest apologies regarding the manner in which this matter has been handled .
I have pre-alerted our night operations team to monitor the arrival of your freight tonight to ensure the necessary address changes have been made .
We are currently busy with the Customs clearance process of the your shipment, and should your parcel clear Customs tonight – You can expect the delivery of your freight tomorrow .
I can assure you that this matter has in no way been taken lightly and will be receiving the full attention it rightfully deserves.
I will be in contact with you tomorrow for an update on the delivery status of your shipment.
Many thanks,
Ms Buhle.Sekoboane
Customer Care Executive