PS
Pulane S

1 reviews | Active since Jan 2015

21 Feb 2019, 12:44

REAP OFFS AND HORRIBLE CUSTOMER EXPERIENCE

im disgusted an dissapointed a bout your service and the *********** staff you have, this is my first time sending parcels to west africa and i find it weired that i have to pay R2600 for shipment and when the parcels get to nigeria the receiver is being told to pay a sum of about R2400(6400N) to ****en get their delivery, i mean this is a reap off and no one told me about this madness because had i known i would not have used your services, this is unfair you prey on poor customers and hide other information if indeed that how you operate then we have a problem, i need someone to call me and tell me how to solve this nonsense as explained in the store that you Pay R2600 to send and i want my parcel to be send to the reveiver right away DHL i dont need any stories YOU ALL ARE A BUCH OF REAP OFFS, and to top it all the idiot i spoke to at the nigerian office cant even explain what the amount is for exactly...

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Replies (1)
DHL Express
DHL Express's reply21 Feb 2019, 13:13
Official
Good afternoon Pulane,

Thank you for bringing your concern to my attention and I would like to apologise for the inconvenience

As discussed, The requested payment from Nigeria is based on the amount of vat and duty that your shipment has attracted due to the value and type of commodity your shipment contains. I am also aware that you were not advised for the potential of charge and regret your expectations not being managed accordingly. I will be communicating with the agency you used as they have to manage clients expectations by advising of such possibilities and we wouldn't have this scenario

Kindly allow me to investigate further and I will contact you tomorrow at 11:00AM to advise you further

Regards
Mulondi DzebuCustomer Care Executive