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Natashia O
1 reviews | Active since Jan 2016
20 Aug 2025, 08:05
Really Bad Service from DHL
DHL service is up to ****!!! You struggle for days to get your parcel. The can not follow instructions and there customer call centre service is also down the drain never calling you back as promised never sorting the issue!
Helpful (0)
Replies (3)0
Replies (3)
DHL Express's replyOfficial
20 Aug 2025, 10:07Dear Natasha
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours. Please could you provide us with the waybill number as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours. Please could you provide us with the waybill number as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***
DHL Express's reply20 Aug 2025, 10:07
Official
Dear Natasha
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours. Please could you provide us with the waybill number as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***
We appreciate your bringing this issue to our attention. Please accept our apologies for any inconvenience caused. We are committed to resolving the matter promptly and have already engaged the appropriate department. Rest assured, we are dedicated to providing you with our finest services at all times and will follow up with you within the next two hours. Please could you provide us with the waybill number as well.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***
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Natashia O's updateReviewer Update
20 Aug 2025, 11:49Thank you for your response, I need my parcel delivered today without further delay please. IG***
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Natashia O's update20 Aug 2025, 11:49
Reviewer Update
Thank you for your response, I need my parcel delivered today without further delay please. IG***
DHL Express's replyOfficial
20 Aug 2025, 12:02Dear Natashia
Thank you for the reference number, but this waybill does not belong to DHL. We will give you a call to further discuss this matter.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***
Thank you for the reference number, but this waybill does not belong to DHL. We will give you a call to further discuss this matter.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***
DHL Express's reply20 Aug 2025, 12:02
Official
Dear Natashia
Thank you for the reference number, but this waybill does not belong to DHL. We will give you a call to further discuss this matter.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***
Thank you for the reference number, but this waybill does not belong to DHL. We will give you a call to further discuss this matter.
Kind Regards, Customer Care Executive ZA | DHL Express ZA | DHL ExpressDHL International Pty Ltd t/a DHL Express Waterfall Logistics Precinct,Pretoria Main Road,Waterfall City,Midrand, 2090GautengSouth Africa***