Rather use ARAMEX more cheap and reliable
<p> Dear DHL you are the biggest *******. I paid you a fortune to deliver a parcel, weeks later it never arrived. It's been there for 1 week now. Ive already paid the Duties and taxes on the 15th October . Never again will I use DHL you rip people off. You will see our review on hello Peter and every other social media possible.... I been calling now since monday and they keep telling me same reason the system is offline how come the system is offline for one week now this is not acceptable..</p> <p> </p> <p>Will never ever use again dhl and tell all my friends not to use it..</p> <p> </p> <p>Waybill no. ********** 066</p>
Good morning Ren,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am unable to get hold of you on your mobile as it rings unanswered, I have sent you an email as I need the airway bill number in order for me to investigate the amount charged for Customs Duties and also to find the reason for the delay on clearance of your shipment.
Kind Regards
Charmaine Ram
Customer Care Executive
Good morning Ren,
I do apologize for the experience you have had with our company. I understand that this incident has been a great disappointment to you and I assure you that this matter has not been taken lightly and is in no way reflective of the level of service that DHL Express prides itself in.
I am unable to get hold of you on your mobile as it rings unanswered, I have sent you an email as I need the airway bill number in order for me to investigate the amount charged for Customs Duties and also to find the reason for the delay on clearance of your shipment.
Kind Regards
Charmaine Ram
Customer Care Executive
Good Day.
Waybill : ********** 051
Please note the Customs Duties already been paid on the 15th October.. I call almost everyday for 5 days now and keep telling me system is offline this is not acceptable i paid a fortune amount for express services and this is what i get..
Please advice
Good Day.
Waybill : ********** 051
Please note the Customs Duties already been paid on the 15th October.. I call almost everyday for 5 days now and keep telling me system is offline this is not acceptable i paid a fortune amount for express services and this is what i get..
Please advice