1 reviews | Active since Aug 2018
R990.53 TAKEN from my account
Your customer service is really ridiculous. I have phone a bunch of times to get a date for refund - I am still waiting, none of your staff I have spoken to lately follows through with anything, I have to phone every time and be put on hold and then someone tells me they will get back to me. STILL WAITING. I just want the money back that was taken from my account without my consent! If this was my mistake I would almost understand why it takes so long, but it is not, rectify your mistake!!!!!!!!!!!!
Dear Magdalena,
Thank you for contacting DHL Express.
I apologise regarding the great deal of inconvenience this matter has caused you .
I assure you that DHL Prides itself in providing Great Customer Service .
As my colleague had updated earlier on , our Finance department had closed for month end billing and therefore no payments were done during that week .
I’ve since been informed that your payment has been loaded for tomorrow’s payments and will be sure to follow up again with banking tomorrow to confirm .
Please allow us the opportunity to rectify and resolve this matter once and for all for you .
Should additional assistance be required, please do not hesitate to contact me and I will gladly assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600
Dear Magdalena,
Thank you for contacting DHL Express.
I apologise regarding the great deal of inconvenience this matter has caused you .
I assure you that DHL Prides itself in providing Great Customer Service .
As my colleague had updated earlier on , our Finance department had closed for month end billing and therefore no payments were done during that week .
I’ve since been informed that your payment has been loaded for tomorrow’s payments and will be sure to follow up again with banking tomorrow to confirm .
Please allow us the opportunity to rectify and resolve this matter once and for all for you .
Should additional assistance be required, please do not hesitate to contact me and I will gladly assist .
Best Regards,
Ms Buhle Sekoboane
Customer Care Executive Office
DHL Express – South Africa
DHL House
Cnr: Fabriek and Van Acht Streets
Isando, Gauteng, 1600