WJ
Willie J
1 reviews | Active since Feb 2013
27 Mar 2023, 17:13
Promises and no delivery on the promises!!!
On Friday (24 March)I scheduled a package to be sent to Botswana. It was arranged with DHL that they must pick it up on Monday as the parcel needs to be in Botswana on 29 March 2023. I followed up several times with DHL today to ensure they pick it up today. They assured me every time that they will pick it up before 17:00 today. 17:00 has come and NO action from DHL.
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DHL Express's replyOfficial
27 Mar 2023, 17:43Dear Willie,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 28 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 28 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
DHL Express's reply27 Mar 2023, 17:43
Official
Dear Willie,
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 28 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa
Thank you for bringing this matter to our attention
We apologise for the inconvenience this may have caused and assure you of our best efforts to rectify the matter as soon as possible.
We acknowledge the receipt of your complaint and are attending to this with the relevant department .
We assure you of our best Services at all times and will revert to you no later than 10:30 on 28 March 2023
Thank you.
( DHL Customer Care Department - ZA | DHL Express )
DHL International (Pty) Ltd t/a DHL Express
DHL House
Fabriek & Van Acht Rd, Isando
1600, Gauteng
South Africa